Privacy Policy

Ventrie mobile apps · Effective 31 July 2026

This Privacy Policy applies to the Ventrie mobile apps — Ventrie Client, Ventrie (for employees), and The Palm Builders (each, “the app”) — the resident, customer, vendor, and staff portals for organizations (housing societies, real-estate developers, and businesses — “your organization”) that run their operations on the Ventrie platform. These apps are published on Google Play by BitsPro, the company behind the Ventrie platform (“we”, “us”). This policy explains what information the apps handle and how it is used.

Who is responsible for your data

Your organization (the society or business you sign in to) is the data controller for the account and records shown in the app — your unit/plot, bills, bookings, orders, and payments. Ventrie processes this data on the organization’s behalf to provide the service. Questions about the content of your records should go to your organization; questions about the platform can be sent to us at support@ventrie.com.

Information the app uses

• Account and identity data — your name, unit/plot number, email address, and/or phone number, as registered with your organization, plus the sign-in credentials you use (a resident PIN or an email password). Passwords are stored only as secure hashes.
• Records your organization keeps for you — maintenance bills, installments, facility bookings, complaints, purchase orders, invoices, and payment history. These are created and managed by your organization; the app displays them and lets you act on them.
• Content you submit — complaint text, booking requests, notes, and photos you choose to attach (for example a payment receipt or a photo of a defect).
• Device data for notifications — if you allow notifications, a push token for your device is stored so your organization can notify you (for example when a booking is confirmed). You can revoke this at any time in system settings.
• Basic technical data — standard server logs (IP address, request time) needed to operate and secure the service.

Camera and photos

The app requests camera access only when you scan your sign-in QR code, and photo-library access only when you choose to attach an image. Images are uploaded solely to your organization’s records. The app does not access your camera or photos in the background.

What we do not do

• We do not sell or rent your personal information.
• We do not show third-party advertising and do not use advertising trackers.
• We do not collect your precise location, contacts, microphone audio, or files beyond what you explicitly attach.

Sharing

Your data is visible to your organization and its authorized staff, and to service providers we use to run the platform (cloud hosting and — if you enable notifications — Google Firebase Cloud Messaging for push delivery). These providers process data only on our instructions. We disclose information beyond this only if required by law.

Security and retention

Data is transmitted over HTTPS and stored in access-controlled databases scoped per organization. Sign-in sessions expire automatically. Your records are retained for as long as your organization keeps your account; when your account is removed by your organization, the associated portal access and push tokens are removed as well.

Your choices and rights

• You may decline or revoke notification and camera permissions at any time in your device settings.
• You may sign out at any time, which revokes the session on our servers.
• To access or correct your records, contact your organization or email support@ventrie.com. To delete your account and data, see Deleting your account and data below.

Deleting your account and data

You can request deletion of your account at any time by emailing support@ventrie.com from your registered email address (include your name and unit/plot number or employee ID), or through your organization’s office. We action verified requests within 30 days: your account is deactivated, your sign-in access is removed, and your device push-notification tokens are deleted. Because your organization is the data controller for the records shown in the app, the records associated with your account (your profile and the bills, bookings, complaints, orders, and payments created through the app) are retained by your organization for its operational, accounting, and legal requirements; contact your organization to request erasure of those records. Full details: ventrie.com/delete-account.

Children

The app is intended for adult residents, customers, and vendors of the organizations that use Ventrie and is not directed at children under 13.

Changes

We will post any changes to this policy at this address and update the effective date above.

BitsPro (Ventrie) · ventrie.com · support@ventrie.com